Management of personal information
Melbourne Confidential retains a record of personal information about all individuals with whom we undertake any form of business activity. Melbourne Confidential must collect, hold, use and disclose information from our clients and stakeholders for a range of purposes,
Including but not limited to:
Providing services to clients;
Managing employee and contractor teams;
Promoting products and services;
Conducting internal business functions and activities;
Requirements of stakeholders;
Referring to a third party under only under the third party provisions stated below. Communications and sharing information only under third party provisions stated below. Conducting internal business functions and activities;
How we collect
Melbourne Confidential collects information from clients and potential clients to facilitate the provision of our products and services. Depending on how you have come to know about Melbourne Confidential, we may have received information about you from other companies (associate organisations) who promote our products and services on our behalf. All associate organisations promoting Melbourne Confidential services are subject to the same obligations as we are, with regards to helping you to control the privacy of your personal information.
What we collect
The following types of personal information are generally collected, depending on the need for service delivery:
Financial billing information.
The following types of sensitive information may also be collected and held:
Employee details & HR information;
Background checks (such as National Criminal Checks )
What we do with the information we recieve
We require this information to best understand your needs and expectations and to provide you with a better service; as well as for:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided to us.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail and we may use the information you have provided to customise our website according to your interests.
How personal information is held
Melbourne Confidential’s approach to holding personal information includes robust storage and security measures. Electronic data either stored on a high security server or an encrypted passsword protected offline storage facility to reduce risk of information loss. All Information collected is:
Only authorised personnel are provided with system access limited to only those relevant to their specific role. Melbourne Confidential’s web server systems is hosted with high security to the physical server location. Virus protection, backup procedures and ongoing access monitoring procedures are in place.
We may retain hard copy documents where necessary.
Melbourne Confidential takes active measures to consider whether we are able to retain personal information and also to ensure the security of personal information we hold. This includes reasonable steps to protect the information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
Melbourne Confidential will destroy or de-identify personal information held once the information is no longer needed for any purpose for which the information may be legally used or disclosed.
Access to Melbourne Confidential offices and work areas is limited to our personnel only visitors to our premises must be authorised by relevant personnel and are accompanied at all times.
Staff training and information bulletins are conducted with Melbourne Confidential personnel on privacy issues, and how the APPs apply to our practices, procedures and systems. Training is also included in our personnel induction practices.
While all measures are taken to secure the information collected, Melbourne Confidential will not be deemed responsible for loss of data that is out of our control.
The material on this web site is made available for the purpose of providing information to prospective clients, and not as professional advice.
The information on this web site is provided in good faith and Melbourne Confidential believes it to be accurate. If you wish to obtain services from Melbourne Confidential, you should not rely solely on the information in this web site but should make an enquiry concerning the nature of the services and their suitability.
Unless stated otherwise, all information on this web site is supplied without any warranty, condition or other term as to the quality of any services or their suitability for any particular purpose.
Melbourne Confidential is not liable to you or anyone else for any loss of income, profit, business contracts or goodwill or any indirect or financial loss suffered whether arising in contract, negligence or otherwise arising in connection with use of this web site.
This website is the intellectual property and copyright of Melbourne Confidential. Downloading, printing or copying our information listed on this website in ant form is prohibited without the direct consent in writing from Melbourne Confidential.
This web site is the copyright intellectual property of Melbourne Confidential. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use if you are a client of Melbourne Confidential.
Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means:
Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
Commercialise any information, products or services obtained from any part of this website without the written permission of Melbourne Confidential.
This web site contains trademarks of Melbourne Confidential. No licence, interest or right to or in any such trademarks of Melbourne Confidential is granted to or conferred upon any party. Any reproduction or use of any of the content on this site, without the express written consent of Melbourne Confidential
If you use any Melbourne Confidential trademarks to refer to our activities, products or services, you must include a statement attributing those trademarks to us. You must not use any of our trademarks:
in or as the whole or part of your own trademarks;
in connection with activities, products or services which are not ours;
in a manner which may be confusing, misleading or deceptive; or
in a manner that disparages us or our information, products or services.
Link to other websites and direct marketing:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
Melbourne Confidential does not use or disclose the personal information that it holds about an individual (subject or client) for the purpose of direct marketing, unless:
The personal information has been collected directly from an individual and the individual would reasonably expect their personal information to be used for the purpose of direct marketing;
The personal information has been collected from a third party or from the individual directly, but the individual does not have a reasonable expectation that their personal information will be used for the purpose of direct marketing;
We provide a simple method for the individual to request not to receive direct marketing communications (also known as ‘opting out’).
On each of our direct marketing communications, Melbourne Confidential provides a prominent statement that the individual may request to opt out of future communications, and how to do so.
An individual may also request us at any stage not to use or disclose their personal information for the purpose of direct marketing, or to facilitate direct marketing by other organisations. We comply with any request by an individual promptly and undertake any required actions for free.
Melbourne Confidential confirms all individuals have a right to request access to their personal information held and to request its correction at any time. In order to request access to personal records, individuals are to make contact with. If you would like a copy of the information held on you please email us.
If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide our clients with a better website by enabling us to monitor which pages the public find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.